Total Truck Spares is committed to protecting the privacy and security of our customers’ personal information. This policy outlines how we collect, use, and manage your data when you visit our website, purchase products, or interact with us.
1. Information We Collect
We may collect personal information that you provide to us directly, including:
- Your name, contact details, and payment information when making purchases.
- Email addresses and phone numbers for communication purposes.
- Any additional details you voluntarily provide during inquiries or registration processes.
We may also collect non-personal data such as:
- Website usage information, including IP addresses, browser types, and pages visited to improve site performance and customer experience.
2. Use of Information
The personal information we collect is primarily used for:
- Processing and fulfilling your orders.
- Providing customer support and responding to inquiries.
- Enhancing our website and services based on user activity and feedback.
- Sending relevant information such as promotions or updates, provided you have consented.
We ensure your personal data is kept confidential and secure, using it only for the purpose it was collected for, unless otherwise required by law.
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share data with trusted third parties who assist in providing our services, such as:
- Payment processors for secure transactions.
- Courier companies to deliver products.
- IT service providers who maintain our website’s functionality.
In such cases, these third parties are bound by confidentiality agreements and are only allowed to use the information for the purpose we have instructed them.
4. Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes using secure systems and processes for storing and managing your data.
While we strive to protect your personal information, we cannot guarantee its absolute security due to the inherent risks of data transmission over the internet.
5. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track site usage. You can choose to disable cookies via your browser settings, although doing so may affect the functionality of our website.
6. Third-Party Links
Our website may contain links to external sites. Please note that these third-party websites operate independently of our privacy policy, and we are not responsible for their practices or content. We recommend reviewing the privacy policies of any sites you visit.
7. Access and Correction
You have the right to access and correct your personal information held by us. If you believe any data we hold is inaccurate, outdated, or incomplete, please contact us to make the necessary changes.
8. Changes to Our Privacy Policy
We reserve the right to update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review it periodically.
9. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:
Total Truck Spares
Email: info@totaltruckspares.com.au
Phone: 0477 700 889